10 Tips to Avoid Phone & Text Scams

Watch out for phone and text scams. Some attempt to take your money. Others try to get your personal information. We’re here to help. Here are 10 tips to avoid phone & text scams:

• Be aware - legitimate businesses do not make unsolicited calls for personal, sensitive information. If you receive an unsolicited call asking this, it is probably a scam.
• Don't give in to pressure - Many times the caller will pressure or try and scare you into giving your personal information. If so, simply hang up.
• Don't answer phone calls from unknown numbers. Valid callers will leave a message.
• Don't respond to unverified SMS text asking you to call your financial institution. Text messages from EECU never contain hyperlinks or requests for confidential information.
• Stay calm - These callers are masters at emotional string pulling. When in doubt, hang up.
• Be skeptical - Caller ID can be faked. Hanging up is your best defense.
• Never share a One-Time-Password (OTP) with anyone. OTPs are generated to verify your identity and criminals are anxious to obtain them by asking you to read OTPs to them over the phone or via text.
• EECU offers complimentary account security alerts: set up debit card alerts and set up credit card alerts.
• Carefully review your account statements regularly and contact us if you notice any unauthorized activity.
• Log into Online Banking or the EECU Mobile App often so that you are aware of any suspicious transactions.

If you receive suspicious emails or texts requesting confidential information, it is not from EECU. Please forward suspicious emails and texts to service@eecu.org. And, if you receive a call from someone claiming to be an EECU representative asking for confidential information, hang up the call immediately, and contact us at (817) 882-0800 to report the incident.