It’s an old scam with a new twist. Impersonating a legitimate business to steal your money or identity isn’t new; but, using text and internet phone service to commit fraud is new and growing.
  • Vishing – fraudsters use internet phone service (VoIP) and fake Caller ID profiles to make their phone number seem legitimate
  • Smishing – fraudsters use short message service (SMS) better known as Text to impersonate a legitimate business
Beware, both methods are being used to target consumer’s credit union and bank accounts. Here’s how it works. You get a text or phone call to update your account, confirm your ATM password or to discuss a problem with your account. Their objective is to trick you into giving them personal information, open a malware attachment or click on a malicious link.

Protect Yourself
  • Be cautious when responding to text messages and phone calls, even if they appear to come from EECU or another financial institution you know.
  • Call EECU or the other financial institution directly to question any text or phone call claiming to be from EECU or another financial institution.
  • Do not click on links included in text messages. Legitimate requests to validate card activity will typically request a simple YES or NO answer. They will not include hyperlinks to other websites or ask for personal information.
Vishing and Smishing rely on tricking the victim into cooperating by clicking a link or providing information. Be careful not to take the bait. The simplest protection is to do nothing at all or call your financial institution directly to confirm its legitimacy.

Reporting Fraudulent Activity
If you're worried your EECU account has been compromised, please contact us immediately. The sooner we know what happened, the sooner we can help you. Click here for three options for reporting fraud.

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