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Posted: March 26, 2020

As we continue to monitor the latest news regarding the spread of the coronavirus (COVID-19), we’ve learned of criminals attempting to take advantage of fears surrounding the virus.

It is important for you to know that when EECU reaches out to you by phone, text or email, we will never ask for confidential information such as your name, password, personal identification number (PIN) or other account information.

If you receive suspicious emails or texts requesting confidential information, it is not from EECU. Please forward suspicious emails and texts to service@eecu.org. Your safety is our primary concern and we encourage you to review your emails and texts carefully before you click on a link. Never open attachments from unknown sources.

If you receive a call from someone claiming to be an EECU representative and asking for confidential information, hang up the call immediately, and contact us at (817) 882-0800 to report the incident.

It is also important that you monitor your EECU accounts on a regular basis. Log into Online Banking at EECU.org or the EECU Mobile App often so that you are aware of any suspicious transactions. If you see any suspicious activity on your account, please notify us immediately at (817) 882-0800.

Staying informed helps you protect yourself. Please read the Federal Trade Commission’s recent advice on how to protect yourself from scams.

For updates and resources to help you navigate the COVID-19 outbreak, visit eecu.org/coronavirus.

Thank you for your support as we continue to respond to the evolving COVID-19 news. We will continue to take proactive steps to protect the safety and well-being of the communities we serve and to keep you informed.

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