Most Financial Centers are now open during regular hours. Our Burleson and Watauga locations will remain temporarily closed as our facilities team repairs damage from the winter storm.

In the event that a transaction you’ve made is posted incorrectly to your account—for instance, the transaction amount is incorrect or your account is charged twice—you must file a debit card dispute immediately by calling 1 (800) 333-9934.

  1. Mastercard® requires that in order to file a dispute, you must first try to resolve the issue with the merchant responsible for the transaction.
  2. If you are unsuccessful in resolving the issue with the merchant, call 1 (800) 333-9934 to notify us of the situation and end access to the card you used for the transaction.
  3. Provide the representative a description of your attempt to resolve the transaction with the merchant, the name of the merchant representative you spoke with and the phone number used to contact the merchant.

A provisional credit will be credited to your account within ten business days, pending investigation, and a final decision concerning your dispute will be provided to you in writing.

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