Managing text alerts

There are two types of alerts for checking and savings accounts. First, account alerts will notify you when changes occur in your deposit and loan accounts. These are sent periodically and are not real-time. Second, debit card alerts will notify you of debit card activity, in real-time, that you request.

Lastly, EECU also will send you real-time text message notifications when suspected fraudulent activity occurs on your debit card. All debit cardholders are automatically enrolled in these fraud alerts!

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1. Account Alerts

You can setup account level alerts, both email and text, in Online Banking. These alerts are sent periodically throughout the day, and are not real-time. You can set alert rules based on account balance changes, low and high balances, large withdrawals and deposits, cleared checks, loan payment due dates, and loan maturity dates.

Online Banking Instructions
First: log into online banking at eecu.org/onlinebanking

Step 1

Select “Additional Services” on menu bar and under Other Services select “E-alerts & Text Banking".

Step 2

Using this screen, you can configure alert types by clicking "Add an Alert" and selecting the alert type you would like to add. You can also configure the phone number and email address you would like alerts to be sent to.

2: Debit Card Alerts

Online Banking Instructions
First: log into online banking at eecu.org/onlinebanking

Step 1

After you've logged into Online Banking, select “Credit & Debit Cards” on the menu bar and then "Card Controls & Alerts”.

Step 2

If this is your first time you've visited this section, you will need to agree to the Terms & Conditions.

Step 3

To configure and view your alerts, click the "Set Declines and Alerts" button for the card you want to manage.

Step 4

Here you can select each alert type (Merchant, Transaction, Location, Spend Limit) and then configure whether you want to block each particular transaction and/or be alerted when they occur.

Step 5

To configure your alert delivery options, return to the main Card Control screen and click the "Alert Delivery Options" button.

Step 6

Here you can turn on/off alerts to each of your contact records. To edit or add new phone numbers and email addresses, click the link at the bottom of the pop-up to go to the Alert Contact Information screen.

EECU Mobile App Instructions
First: make sure you have the latest version of the EECU Mobile App and that you are logged in.

Step 1

After you've logged into the Mobile App, tap on the "More" menu option in the bottom right corner.

Step 2

After the More menu loads, scroll down and then tap the "Card Controls & Alerts" menu option.

Step 3

To configure and view your alerts, tap the "Set Declines and Alerts" button for the card you want to manage.

Step 4

Here you can select each alert type (Merchant, Transaction, Location, Spend Limit) and then configure whether you want to block each particular transaction and/or be alerted when they occur.

Step 5

To configure your alert delivery options, tap the "Back to card list" button and then tap the "Alert Delivery Options" button.

Step 6

Here you can turn on/off alerts to each of your contact records.

Step 7

To edit or add new contact records, tap on the "More" menu option in the bottom right corner and then "Alert Contact Information".

Step 8

Here you can edit existing email addresses and phone numbers, or add new ones.

Still have questions?

1. Account Alerts

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2: Debit Card Alerts

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