Reporting fraudulent activity

If you're worried your EECU account has been compromised, please contact us immediately. The sooner we know what happened, the sooner we can help you. There are three options for reporting fraud, depending on where the fraud is occurring, follow the appropriate steps below immediately to secure your funds.

Instructions for Debit Card Fraud

1. Call us immediately at (800) 333-9934 and notify us of the activity. You'll need to provide us with your 16-digit debit card number.
2. You'll need to request that a new card be issued to you. You may call us at (817) 882-0800 to make this request (delivery takes 7-10 days) or visit any of our convenient Financial Centers to receive a new card instantly

If fraud has occurred through your debit card, provisional credit will be credited to your account within ten business days, pending investigation, and a final decision concerning your dispute will be provided to you in writing.

Instructions for Credit Card Fraud
Please call us immediately at (800) 442-4757. This is the number listed on the back of your credit card.

Instructions for all other types of Fraud
Please call us immediately at (817) 882-0800.