Managing credit card alerts

There are three types of alerts for credit cards.

First, transaction alerts notify you when specific transactions occur. These alerts can be setup and configured in both Online Banking and the EECU Mobile App.

Second, security alerts notify you when changes occur on your account, such as payment changes, card activations, computer authorizations, etc. These alerts can be setup and configured in both Online Banking and the EECU Mobile App.

Lastly, EECU also will send you real-time text message notifications when suspected fraudulent activity occurs on your credit card. All credit cardholders are automatically enrolled in fraud alerts!

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1: Transaction Alerts

You can setup transaction alerts in Online Banking and the EECU Mobile App. These alerts are sent in real-time!

Online Banking Instructions
First: log into online banking at eecu.org/onlinebanking

Step 1

After you've logged into Online Banking, select “Credit & Debit Cards” on the menu bar and then "Card Controls & Alerts”.

Step 2

If this is your first time you've visited this section, you will need to agree to the Terms & Conditions.

Step 3

To configure and view your alerts, click the "Set Declines and Alerts" button for the card you want to manage.

Step 4

Here you can select each alert type (Merchant, Transaction, Location, Spend Limit) and then configure whether you want to block each particular transaction and/or be alerted when they occur.

Step 5

To configure your alert delivery options, return to the main Card Control screen and click the "Alert Delivery Options" button.

Step 6

Here you can turn on/off alerts to each of your contact records. To edit or add new phone numbers and email addresses, click the link at the bottom of the pop-up to go to the Alert Contact Information screen.

EECU Mobile App Instructions
First: make sure you have the latest version of the EECU Mobile App and that you are logged in.

Step 1

After you've logged into the Mobile App, tap on the "More" menu option in the bottom right corner.

Step 2

After the More menu loads, scroll down and then tap the "Card Controls & Alerts" menu option.

Step 3

To configure and view your alerts, tap the "Set Declines and Alerts" button for the card you want to manage.

Step 4

Here you can select each alert type (Merchant, Transaction, Location, Spend Limit) and then configure whether you want to block each particular transaction and/or be alerted when they occur.

Step 5

To configure your alert delivery options, tap the "Back to card list" button and then tap the "Alert Delivery Options" button.

Step 6

Here you can turn on/off alerts to each of your contact records.

Step 7

To edit or add new contact records, tap on the "More" menu option in the bottom right corner and then "Alert Contact Information".

Step 8

Here you can edit existing email addresses and phone numbers, or add new ones.

2. Security Alerts

You can setup security alerts in Online Banking and the EECU Mobile App. These alerts are sent periodically throughout the day, and are not real-time.

Online Banking Instructions
First: log into online banking at eecu.org/onlinebanking

Step 1

After you've logged into Online Banking, click on the blue name of your credit card.

Step 2

A new window will open displaying your credit card Account Summary, in the top menu select "Account Info", and then "Security Alerts".

Step 3

Using this screen, you can turn alert types on and off. You can also setup the email address that you would like security alerts to be sent to.

EECU Mobile App Instructions
First: make sure you have the latest version of the EECU Mobile App and that you are logged in.

Step 1

After you've logged into the Mobile App, tap on the tile for your credit card.

Step 2

Tap the menu button, and then tap "Account Info" and then "Security Alerts".

Step 3

Using this screen, you can turn alert types on and off. You can also setup the email address that you would like security alerts to be sent to.

Still have questions?

1: Transaction Alerts

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2. Security Alerts

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