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If you're worried your EECU credit card had been compromised, please contact us immediately. The sooner we know what happened, the sooner we can help you. There are three options for reporting fraud: by phone, through Online Banking, or inside the EECU Mobile App.

Reporting fraudulent activity by phone
Please call customer service at (817) 882-0800.

Still have questions?

Reporting fraudulent activity through Online Banking
First log into online banking at eecu.org/onlinebanking
 
Step 1

Select “Credit & Debit Cards” on the menu bar and then "Manage Your Credit Card”.

 
Step 2

A new window will open displaying your credit card Account Summary, in the top menu select "Account Services", and then "Report Card Lost/Stolen".

Step 3

Here you can look at your transactions and identify the fraudulent ones. Click on the checkbox to the left of each fraudulent transaction and then click the "Submit" button.

Step 4

You will need to answer a few questions, provide your contact information, and then click the "Submit" button.

 
 
 
Reporting fraudulent activity through the EECU Mobile App
First make sure you have the latest version of the EECU Mobile App and that you are logged in.
 
Step 1

After you've logged into the Mobile App, tap on the "More" menu option the bottom right corner.

Step 2

After the More menu loads, scroll down and under "Credit & Debit Cards" tap the "Manage Your Credit Card" menu option.

Step 3

Tap the menu button, and then tap "Account Services" and then "Report Card Lost/Stolen".

Step 4

Here you can look at your transactions and identify the fraudulent ones. Tap on the checkbox to the left of each fraudulent transaction and then tap the "Submit" button.

Step 5

You will need to answer a few questions, provide your contact information, and then tap the "Submit" button.

 
 
 

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