We are monitoring the latest news regarding the spread of the coronavirus (COVID-19), and will be using this web page to provide you information about what measures we are taking to keep our Members and employees safe.
Updates on Mask Requirements
Updated March 5, 2021
As you’re likely aware, Governor Abbott announced the removal of all State of Texas imposed COVID-19 mitigation restrictions effective Wednesday, March 10. This announcement includes the lifting of the state-wide mask mandate. EECU will continue to monitor and comply with the guidance of government authorities and we will adjust our operations as needed.
We’d like to update you on how this affects your experience at EECU, and reiterate our commitment to providing the safest and most comfortable environment when you visit our Financial Centers.
Rest assured, we will continue to ensure EECU Financial Centers are safe places for you, your family and our employees.
We will continue increased frequency of daily cleaning for high-touch surfaces. Hand sanitizer will be readily available, and we will continue use of plexiglass at member service and teller stations.
Thank you for your understanding, and for choosing EECU as your trusted financial partner.
-- Previous Updates --
All Branch Lobbies Are Open
To keep our Members, employees, and community safe, we are joining other businesses and are making temporary changes to our operations based on local and federal health official guidance.
All Branch lobbies are open, without an appointment.
All Branches will continue to offer expanded drive-thru capabilities that allow for almost every transaction, including debit card replacement.
New Government Stimulus Payments
Recently new legislation was approved that includes an additional round of government stimulus payments, also known as Economic Impact Payments, for qualifying individuals. The IRS will begin sending these payments by mailed paper checks and direct deposit, starting December 30, 2021.
As we receive the government stimulus payments, the funds will appear as pending in Online Banking & the EECU Mobile App.
Due to higher than normal call volume, we encourage you to use Online Banking
or the EECU Mobile App
to check if you have received your stimulus payment.
You can learn more about these payments, your eligibility, and the IRS status of your payment at: IRS.gov/coronavirus/economic-impact-payments
Additional Financial Support
We know that COVID-19, along with the closures of many businesses and services, has caused financial stress for many of our Members.
Here are a few of the ways we can help:
- We're providing opportunities to pause mortgage payments. Call (817) 882-0800 for more information.
- If you've lost your job or your income has been impacted due to the coronavirus, you may be eligible for a hardship loan. Call (817) 882-0800 for questions or to apply.
- If you need additional assistance with existing loans and accounts, please contact us at (817) 882-0800.
Accessing Your Account
We have made the following changes to accommodate your banking needs at our branches:
We have expanded our drive-thru capabilities to allow for almost every transaction, including debit card replacement.
We increased daily ATM withdrawal limits at all of our Financial Centers. We're also continuing to offer surcharge-free transactions at over 85,000 ATMs around the country. Click here to find a location near you.
Staying Safe From Scams
It is important for you to know that when EECU reaches out to you by phone, text or email, we will never ask for confidential information such as your name, password, personal identification number (PIN) or other account information.
If you receive suspicious emails or texts requesting confidential information, it is not from EECU. Please forward suspicious emails and texts to email@example.com. Your safety is our primary concern and we encourage you to review your emails and texts carefully before you click on a link. Never open attachments from unknown sources.
If you receive a call from someone claiming to be an EECU representative and asking for confidential information, hang up the call immediately, and contact us at (817) 882-0800 to report the incident.
It is also important that you monitor your EECU accounts on a regular basis. Log into Online Banking
or the EECU Mobile App
often so that you are aware of any suspicious transactions. If you see any suspicious activity on your account, please notify us immediately at (817) 882-0800.
Thank You For Your Patience
As we continue to monitor the latest news regarding the spread of Coronavirus (COVID-19), we understand that this is a challenging time for many of our Members. Thank you for your support as we continue to make decisions based on the safety and well-being of the communities we serve.