We are monitoring the latest news regarding the spread of the coronavirus (COVID-19), and will be using this web page to provide you information about what measures we are taking to keep our Members and employees safe.
 
Updates on Mask Requirements
Updated March 5, 2021

As you’re likely aware, Governor Abbott announced earlier this week the removal of all State of Texas imposed COVID-19 mitigation restrictions effective Wednesday, March 10. This announcement includes the lifting of the state-wide mask mandate. EECU will continue to monitor and comply with the guidance of government authorities and we will adjust our operations as needed.

We’d like to update you on how this affects your experience at EECU, and reiterate our commitment to providing the safest and most comfortable environment when you visit our Financial Centers.

With this change, effective Wednesday, March 10, the use of masks is highly encouraged but optional when visiting an EECU Financial Center. For your convenience, we will continue to have masks available at the entries of each Financial Center.

Rest assured, we will continue to ensure EECU Financial Centers are safe places for you, your family and our employees.

Our EECU employees will continue to wear masks at all times. We will continue increased frequency of daily cleaning for high-touch surfaces. Hand sanitizer will be readily available, and we will continue use of plexiglass at member service and teller stations.

Thank you for your understanding, and for choosing EECU as your trusted financial partner.
 

-- Previous Updates --

All Branch Lobbies Are Open
To keep our Members, employees, and community safe, we are joining other businesses and are making temporary changes to our operations based on local and federal health official guidance.

All Branch lobbies are open, without an appointment, for a limited number of visitors.

We encourage Members to schedule an appointment before visiting any Financial Center.

All Branches will continue to offer expanded drive-thru capabilities that allow for almost every transaction, including debit card replacement.
 
New Government Stimulus Payments
Recently new legislation was approved that includes an additional round of government stimulus payments, also known as Economic Impact Payments, for qualifying individuals. The IRS will begin sending these payments by mailed paper checks and direct deposit, starting December 30, 2021.

As we receive the government stimulus payments, the funds will appear as pending in Online Banking & the EECU Mobile App.

Due to higher than normal call volume, we encourage you to use Online Banking or the EECU Mobile App to check if you have received your stimulus payment.

You can learn more about these payments, your eligibility, and the IRS status of your payment at: IRS.gov/coronavirus/economic-impact-payments
 

A Message from our President & CEO

A Message from our President & CEO
Click to view a personal message from
Lonnie Nicholson, President and CEO of EECU.

Additional Financial Support
We know that COVID-19, along with the closures of many businesses and services, has caused financial stress for many of our Members.

Here are a few of the ways we can help:
  • We're providing opportunities to pause mortgage payments. Call (817) 882-0800 for more information.
  • If you've lost your job or your income has been impacted due to the coronavirus, you may be eligible for a hardship loan. Call (817) 882-0800 for questions or to apply.
  • If you need additional assistance with existing loans and accounts, please contact us at (817) 882-0800.
Accessing Your Account
We have made the following changes to accommodate your banking needs at our branches:

Drive-thru Service
We have expanded our drive-thru capabilities to allow for almost every transaction, including debit card replacement.

ATM Access
We increased daily ATM withdrawal limits at all of our Financial Centers. We're also continuing to offer surcharge-free transactions at over 85,000 ATMs around the country. Click here to find a location near you.
 
Staying Safe From Scams
It is important for you to know that when EECU reaches out to you by phone, text or email, we will never ask for confidential information such as your name, password, personal identification number (PIN) or other account information.

If you receive suspicious emails or texts requesting confidential information, it is not from EECU. Please forward suspicious emails and texts to service@eecu.org. Your safety is our primary concern and we encourage you to review your emails and texts carefully before you click on a link. Never open attachments from unknown sources.

If you receive a call from someone claiming to be an EECU representative and asking for confidential information, hang up the call immediately, and contact us at (817) 882-0800 to report the incident.

It is also important that you monitor your EECU accounts on a regular basis. Log into Online Banking or the EECU Mobile App often so that you are aware of any suspicious transactions. If you see any suspicious activity on your account, please notify us immediately at (817) 882-0800.
 
Thank You For Your Patience
As we continue to monitor the latest news regarding the spread of Coronavirus (COVID-19), we understand that this is a challenging time for many of our Members. Thank you for your support as we continue to make decisions based on the safety and well-being of the communities we serve.

Use Online Banking and the EECU Mobile App!

Visit Online Banking Download the EECU Mobile App

24/7 Online Access
We encourage you to use Online Banking or the EECU Mobile App!

Telephone Banking
To access your account over the phone, or for support with password resets or assistance with Online Banking, you can call or text our Member Contact Center at (817) 882-0800.

Your Banking Resource Guide

Deposit Services
Service ATM Drive-Thru Member Contact Center Mobile App Online Banking
Cash Advances        
Cash Deposits      
Cashier's Checks        
Check Deposits    
Check Cashing        
Debit Card Dispute        
Debit Card Instant Issue        
Debit Card Re-PIN        
Money Order        
Transfer Funds  
Wire Transfers      
 
Account Services
Service ATM Drive-Thru Member Contact Center Mobile App Online Banking
Account Fraud      
Account Modifications      
Account Statements      
ACH Dispute      
ACH Setup/Cancellation      
ACH Stop Payment      
IRA Contribution/Distributions      
Open New Accounts    
 
Loan Services
Service ATM Drive-Thru Member Contact Center Mobile App Online Banking
General Loan Questions      
Loan Payments  
Make a Payoff/Paydown  
New Loan Application    
Payoff Quote  
Pending Loan App Inquiry      
Skip a Payment Request    
 
Other Services
Service ATM Drive-Thru Member Contact Center Mobile App Online Banking
Business Services      
General Questions      
Online Banking Setup    

Additional Precautions

We encourage our members to follow these protective measures provided by the CDC on prevention and treatment for coronavirus COVID-19:
  • Wash your hands regularly with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 70% alcohol. Always wash hands with soap and water if hands are visibly dirty.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

Find your local financial center or ATM